Terms of Service

You must be at least 18 years old, or the age of majority in your jurisdiction, to create a Lilium account. By using the service you confirm that you meet this requirement and that the information you provide is accurate.

You are responsible for keeping your sign-in credentials secure and for any activity that occurs under your account. Notify us immediately if you believe your account has been accessed without your permission. You are responsible for the content you and your family members upload. Only upload content you have the right to share.

You retain ownership of the photos, videos, captions, and other content you upload ("Your Content"). You grant Lilium a limited, worldwide, royalty-free license to store, process, and display Your Content for the sole purpose of operating the service for you and the family members you invite. We do not claim ownership of Your Content and we will not use it for advertising or to train machine-learning models. You are responsible for maintaining your own backups of anything you consider irreplaceable. Face recognition. If you use face recognition, the small face-crop "reference images" you create are Your Content. When reference-image backup is enabled (you can turn it off in Settings → Face recognition), you grant Lilium the same limited license above to store and sync those images across your family's devices for the sole purpose of operating face recognition for you. The biometric face signature used for matching is generated and kept only on your device and is never uploaded to us. We do not use reference images for advertising or to train machine-learning models, and we delete the cloud copies when you turn backup off, remove the child, or delete your account. You confirm you have the right to enroll and share images of any child you add.

You agree NOT to: • Upload, share, solicit, or distribute child sexual abuse material (CSAM) or any other content that sexualizes, exploits, or endangers a minor. This includes sexually suggestive content involving minors, grooming communications, and content that facilitates child sexual exploitation or trafficking. Violations are reported to NCMEC and law enforcement. • Upload content that is illegal, infringes on another person's rights, or is designed to harass, defame, or threaten any person. • Upload content depicting other adults or children without the right or consent to do so. • Harass, threaten, or impersonate other users. • Attempt to reverse-engineer, scrape, or disrupt the service. • Resell or redistribute the service. • Circumvent storage limits, rate limits, or other technical restrictions. Violations, especially those involving child safety, may result in immediate suspension or termination of your account, preservation of your content and account data, and reporting to NCMEC and/or law enforcement without prior notice to you. Our reciprocal commitment: Lilium does not run third-party advertising, and we do not engage in behavioral advertising or profiling of minors. We do not share information about children with advertisers, ad networks, or data brokers, and we do not allow third parties to do so through Lilium.

Lilium is a family product and we take the safety of children seriously. • We use automated tools (including perceptual hash-matching and machine-learning classifiers) and, where needed, human review by trained safety personnel, to detect apparent child sexual abuse material (CSAM) and related exploitation. • When apparent CSAM or child exploitation is identified, we will, consistent with 18 U.S.C. § 2258A and the REPORT Act of 2024, remove the content, suspend the responsible account, preserve the content and associated records for at least one (1) year, and report to the NCMEC CyberTipline. U.S. federal law prohibits us from notifying the suspected user of the report, and we will not do so. • If you see content on Lilium that you believe may sexually exploit or endanger a child, report it to safety@liliumapp.com immediately. If a child is in immediate danger, contact local law enforcement first. • If you believe your account was suspended or your content removed in error, you may appeal by emailing support@liliumapp.com. We will not restore content that we have determined in good faith to be apparent CSAM or otherwise unlawful.

Each family workspace has OWNER, ADMIN, and VIEWER roles. Owners and admins can invite and remove members, edit the family, and manage billing. Viewers can only see memories shared with family-wide visibility. Granting someone admin access gives them substantial control over your family's memories. Only invite people you trust.

Lilium offers a free tier and a paid "Premium" tier. Premium subscriptions are processed through Apple's App Store or Google Play and managed via our subscription management provider. Subscriptions automatically renew unless cancelled in your Apple/Google account at least 24 hours before the period ends. If a payment fails we may downgrade your workspace to the free tier; your memories remain accessible but you may lose access to premium features and storage above the free-tier limit. No refunds for partially-used subscription periods except where required by law.

Lilium is a work in progress. Features may be added, modified, or removed. We will try to provide reasonable notice before removing a feature you rely on, but we make no guarantees. We do our best to keep the service available but we do not guarantee uptime. Scheduled maintenance, outages, and issues with third-party providers may cause temporary interruptions.

You may stop using Lilium at any time by deleting your account from Settings → Delete Account. We may suspend or terminate accounts that violate these Terms, for extended inactivity, or to comply with legal obligations. When practical we will notify you before taking action. However, for accounts or content involving apparent child sexual abuse material, other child-exploitation offenses, or where notice is prohibited by law or would interfere with an investigation, we may suspend the account, remove and preserve the content, and report to authorities without any prior notice to you.

Lilium IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY STORED CONTENT WILL BE PRESERVED WITHOUT LOSS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LILIUM, INC. AND ITS OPERATORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, REVENUE, GOODWILL, OR MEMORIES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) USD $100. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in those cases our liability is limited to the smallest amount permitted by law. Any claim arising out of or relating to the service must be brought within one (1) year after the claim arose, except where a longer period is required by non-waivable law.

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Lilium, Inc. and its officers, directors, employees, contractors, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use or misuse of the service; (c) your violation of these Terms; (d) your violation of any law or the rights of any third party, including rights of privacy, publicity, or intellectual property; and (e) any content you upload that depicts another adult or child, including any claim that you lacked the rights or consent necessary to upload or share it. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims. This obligation survives termination of these Terms and your account.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. (a) Agreement to arbitrate. You and Lilium, Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or your use of Lilium (a "Dispute") will be resolved by binding, individual arbitration rather than in court, except as set out below. This agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and evidences a transaction involving interstate commerce. (b) Informal resolution first. Before starting an arbitration, the parties agree to try to resolve the Dispute informally for at least 60 days. To begin, send a written Notice of Dispute to support@liliumapp.com (subject line "Notice of Dispute") describing the Dispute and the relief you seek. If we have a Dispute with you, we will send our notice to the email address associated with your account. If the Dispute is not resolved within 60 days, either party may begin arbitration. (c) Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms, and will be conducted in English by a single neutral arbitrator. The AAA rules are available at www.adr.org. For claims of USD $25,000 or less, the arbitration will be conducted by telephone, by videoconference, or on the basis of written submissions unless the arbitrator determines that an in-person hearing is necessary. Any in-person hearing will take place in the U.S. county of your residence or in Wilmington, Delaware, at your election. The arbitrator's award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. (d) Fees. Payment of all filing, administration, and arbitrator fees is governed by the AAA rules. (e) Exceptions. Notwithstanding the above, either party may (i) bring an individual claim in small-claims court if it qualifies, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to stop unauthorized use or abuse of the service or actual or threatened infringement or misappropriation of intellectual property. The Dispute-resolution provisions also do not apply to any claim that, as a matter of law, cannot be subject to a pre-dispute arbitration agreement. (f) Delegation. The arbitrator has exclusive authority to resolve any Dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that any question about the enforceability or scope of the Class Action and Jury Trial Waiver in Section 14 will be decided by a court, not the arbitrator. (g) 30-day right to opt out. You may opt out of this arbitration agreement within 30 days after first accepting these Terms by sending written notice to support@liliumapp.com (subject line "Arbitration Opt-Out") that includes your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out affects only this arbitration agreement and no other part of these Terms. (h) Future changes. If we make a material change to this Section 13 after you accept these Terms, you may reject the change by sending notice within 30 days, in which case the most recent version of this Section before the change will apply. (i) Survival. This arbitration agreement survives termination of these Terms and your account.

YOU AND LILIUM, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. • No class or representative proceedings. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. • Jury trial waiver. To the maximum extent permitted by law, you and we waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or your use of Lilium. • Severability of this waiver. If this Section 14 is found unenforceable as to a particular claim or request for relief, that claim or request for relief (and only that one) will be severed and brought in a court of competent jurisdiction as described in Section 15, while all other claims proceed in arbitration. If the prohibition on class or representative arbitration is found unenforceable as to a claim, then Section 13 (Binding Arbitration) will be null and void as to that claim only.

These Terms, and any Dispute between you and us, are governed by the Federal Arbitration Act, applicable U.S. federal law, and the laws of the State of Delaware, without regard to conflict-of-laws principles and without application of the United Nations Convention on Contracts for the International Sale of Goods. For any Dispute that is not subject to arbitration (for example, a claim within the exceptions in Section 13, or if the arbitration agreement is found not to apply), you and we submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction in those courts. Nothing in these Terms limits any non-waivable rights or protections you have under the mandatory laws of your country, state, or place of residence.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Lilium, Inc. regarding the service and supersede any prior agreements on that subject. • Severability. Except as stated in Section 14, if any provision of these Terms is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force and effect. • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if made in writing by an authorized representative. • Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit each party's permitted successors and assigns. • Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, or failures of third-party providers, networks, or infrastructure. • Notices and electronic communications. We may provide notices to you by email to the address associated with your account or by posting within the app, and you consent to receive communications from us electronically. • Relationship; no third-party beneficiaries. These Terms create no agency, partnership, or joint venture between you and us, and no third-party beneficiary rights except as expressly stated. • Survival. The provisions concerning Your Content licenses, Disclaimers, Limitation of Liability, Indemnification, Binding Arbitration, the Class Action and Jury Trial Waiver, Governing Law, and these General Provisions survive any termination of these Terms. • Headings. Section headings are for convenience only and do not affect interpretation.

We may update these Terms from time to time. When we make a meaningful change we will post a notice in the app and update the "Last updated" date above. Changes are effective when posted unless we state otherwise, and changes to Section 13 (Binding Arbitration) are subject to Section 13(h). Continued use of Lilium after the effective date of a revision means you accept the revised Terms.

General questions about these Terms: support@liliumapp.com. Trust & Safety reports (including suspected child-safety issues): safety@liliumapp.com. Lilium is operated by Lilium, Inc.