Terms of Service

You must be at least 18 and have reached the age of majority where you live. Keep your account information accurate, protect your credentials, and notify us of suspected unauthorized access. You are responsible for your own use and for permissions you deliberately grant, subject to applicable law. Only provide a child's information or enroll their face when you have lawful parental/guardian authority or the necessary authorization. Respect other guardians' rights, applicable consent requirements and custody orders. Family OWNER/ADMIN status is an app permission, not proof of guardianship. Do not use Lilium to evade restrictions on contact, surveillance or sharing.

You retain ownership of your photos, videos, captions and other content. You must own or have the permissions needed to upload, process and share it as you direct, including rights relating to depicted people, professional photographs, music and other third-party material. Being pictured in a photograph does not necessarily mean you own its copyright. Do not upload private or sensitive information about someone without lawful authority. Consider the child's dignity and future privacy before sharing identifying, intimate or embarrassing material. You remain responsible for reviewing the content and recipients you choose.

You grant the Operator a non-exclusive, worldwide, royalty-free license to host, reproduce, process, resize, compress, transcode, create thumbnails of, and transmit/display your content solely to provide, secure and maintain Lilium and carry out your authorized sharing instructions. This includes necessary processing by service providers acting for the service and delivery to recipients of a share link you authorize. The license does not transfer ownership or authorize use of your family media for advertising or machine-learning model training. It ends when the relevant content is removed from our systems, except for limited processing necessary to complete deletion, comply with lawful preservation, or resolve a legal claim. It does not revoke copies that recipients lawfully obtained separately.

Owners and administrators have substantial control over family content and membership. A PRIVATE memory is accessible to family OWNER/ADMIN roles; it is not limited to its original uploader. VIEWER members can see FAMILY memories. Invite only people you trust and review roles before granting access. Public share links can be opened without an account and forwarded. Recipients can copy, download or redistribute what they receive. Revoking a public page or removing a member cannot retrieve downloaded copies and does not necessarily invalidate previously obtained media-delivery URLs. Treat links as sensitive. Report unauthorized sharing or disputed authority to support@liliumapp.com. We may request evidence, restrict disputed content, or act on valid legal process. We do not adjudicate custody or ownership disputes or guarantee preservation as a legal evidence service. We will consider applicable privacy and consumer rights when handling requests.

Do not upload, create, solicit or share child sexual abuse material, grooming content, sexualized or exploitative depictions of minors (including manipulated or synthetic depictions), nonconsensual intimate imagery, or content that unlawfully endangers a child or other person. Do not harass, threaten, impersonate, stalk or unlawfully disclose another person's sensitive identifying information. Do not infringe intellectual-property rights, introduce malware, scrape private media, bypass access/storage limits, interfere with the service, or use it for unlawful surveillance or identification. Restrictions on reverse engineering apply only to the extent permitted by law. Report safety concerns to safety@liliumapp.com; do not attach suspected illegal imagery. Contact emergency services for immediate danger. We may remove or restrict content, suspend accounts, preserve relevant records and report/disclose information when required by applicable law. We do not promise comprehensive scanning or detection. Where permitted, you may ask for review of a restriction through support@liliumapp.com; this does not require restoration of unlawful content.

Send copyright complaints to support@liliumapp.com with your contact details, identification of the protected work and the allegedly infringing content, its location, the basis of your authority, and a signed statement of good-faith belief and accuracy. We may seek further information and remove or restrict content while reviewing a complaint. Repeated infringement may result in account termination. If your content was removed in error, contact us with the location, explanation and evidence of your rights. We handle notices, responses and any restoration according to applicable law. A person depicted in a photo or an authorized guardian can report a privacy or child-safety concern even when they do not own the copyright. Use support@liliumapp.com for privacy requests and safety@liliumapp.com for safety concerns. We do not require a copyright claim to consider those requests.

Imports depend on device permissions, available local/cloud library items, connectivity and settings. Uploads and processing can fail or be interrupted. A local selection or import match does not guarantee that a usable server copy exists. Check that important uploads completed and keep independent backups of irreplaceable originals. Images may be resized or recompressed and videos transcoded for storage and playback. Lilium is not an original-file preservation service and does not guarantee preservation of all quality, formats or metadata. Face recognition is an optional organizational aid, not identity verification, child monitoring or a safety decision system. It may confuse people or omit matches. Review results and automatic-save/sharing settings. Reference backup, on-device processing and deletion are described in the Privacy Policy. You must have the necessary authority for enrollment.

The free plan currently includes 5 GiB and Lilium Pro (our paid plan, also called Premium) currently includes 250 GiB of family storage, as described in the app. Per-file limits also differ by plan (for example the maximum size of a single video). Storage is finite; per-file, duration, format and technical limits also apply. Check the offering and store confirmation for the current price, billing period, eligibility and included features before purchasing. Apple or Google processes subscriptions. Subscriptions renew according to the terms presented by the store unless you cancel through that store. Trial and introductory offers apply only when the store determines you are eligible. A subscription is associated with its entitled family; a purchase or family membership does not automatically grant Lilium Pro to every family you join. Manage cancellation and refund requests through the purchasing store. Store policies and mandatory legal refund/cancellation rights apply. Deleting Lilium or your account does not cancel recurring store billing. Access after cancellation normally continues for the paid entitlement period, subject to refunds or store adjustments. If Lilium Pro expires or payment fails, storage and feature limits may revert to the free plan. New uploads may be blocked while over quota. This does not itself promise immediate deletion of existing memories. Any later content-removal or service-closure policy must be communicated consistently with applicable law and reasonable export opportunities.

Lilium is for a family's own memories. Storage is sized for ordinary family capture and import, and the following are outside fair use even when you are within a numeric quota: using Lilium as a general backup, archive or file-storage service; storing media that is not your family's memories; commercial, business or bulk-media use; automated or scripted uploads beyond the app's own import tools; creating several families or free accounts to pool storage or avoid limits; selling, renting or sharing account access; scraping or bulk-downloading other families' media; and circumventing quotas, rate limits or access controls. If we reasonably believe an account breaches this section, our prohibited-content rules or these Terms, or is causing unusual cost or risk to the service, we may, alone or together and in proportion to the problem: warn you; pause new uploads; reduce a family to the free plan's limits; remove or restrict specific content; suspend or terminate the account; and refuse re-registration. We will tell you what we did and why, and you may ask for review through support@liliumapp.com, unless the law or an investigation prevents notice. Where an account is terminated for a deliberate breach, we have no obligation to refund the current period beyond what store policy and mandatory law require, and we may seek to recover documented costs the breach caused us where the law allows. We do not bill outside the app stores; we never charge you extra fees ourselves. Limits are described in the app, which prevails over any summary. We may change free-plan limits with notice; a paid plan keeps its advertised allowance for the paid period.

You may request account deletion in Settings → Delete Account or at liliumapp.com/account/delete. This removes your contributions, including shared uploads, through the process described in the Privacy Policy. Other people's independently uploaded content and shared profiles may remain. Deletion is not reversible through a promised recovery service. We may restrict or terminate access for violations, security threats, nonpayment where relevant, or legal obligations. We will give notice and an opportunity to address issues where appropriate; urgent safety/security action or legal restrictions may require action without advance notice. We preserve data only as necessary and lawful. We may change or discontinue the service. Where reasonably practicable, we will give advance notice of a material reduction or closure and an opportunity to export accessible content. Mandatory rights concerning paid services and refunds remain available.

TO THE EXTENT PERMITTED BY LAW, LILIUM IS PROVIDED AS AVAILABLE AND AS IS. THE OPERATOR DOES NOT WARRANT UNINTERRUPTED OPERATION, ERROR-FREE RECOGNITION, SUCCESS OF EVERY UPLOAD, PERMANENT PRESERVATION OF MEDIA, OR ABSOLUTE SECURITY. IMPLIED WARRANTIES ARE EXCLUDED ONLY WHERE LAWFULLY EXCLUDABLE. These limitations do not excuse failure to exercise legally required care, override express commitments or mandatory consumer guarantees, or remove statutory privacy/security duties. Maintain separate copies of irreplaceable media. Lilium is not an emergency, medical, custody-management or evidentiary service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES ARISING FROM THE SERVICE, INCLUDING LOST PROFITS OR BUSINESS OPPORTUNITIES. WHERE LAWFUL, THE OPERATOR'S TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE GREATER OF USD $100 OR THE AMOUNT YOU PAID FOR LILIUM DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These exclusions and limits do not apply to fraud, deliberate misconduct, gross negligence, death or personal injury where liability cannot be excluded, or any other liability or remedy that applicable law does not permit us to exclude or limit. Mandatory consumer guarantees and data-protection rights remain unaffected. Where a limitation is not enforceable, the applicable law governs that liability.

To the extent permitted by law, you agree to indemnify the Operator for reasonable losses, liabilities and legal costs arising from a third-party claim caused by your unlawful uploads, infringement of others' rights, deliberate misuse, or material breach of these Terms. This includes knowingly sharing a child's or another person's media without the required authority. This obligation does not cover loss caused by the Operator's own breach, negligence or unlawful conduct, or impose an obligation prohibited by consumer law. We will give reasonably prompt notice, allow appropriate participation in the defense, and not agree to a settlement imposing an admission, payment or other obligation on you without your consent, which must not be unreasonably withheld.

Contact support@liliumapp.com with a description of a dispute and the resolution you seek so we can attempt a good-faith resolution. This does not prevent urgent relief, complaints to regulators, use of an available consumer dispute process, or proceedings within an applicable limitation period. These Terms do not require binding arbitration or waive class-action or jury-trial rights. Jurisdiction and governing law are determined by applicable law. Mandatory protections and any right to bring proceedings in your place of residence remain unaffected.

Your use of Apple and Google services is also subject to their applicable terms. The iOS application's software license is governed by Apple's Standard Licensed Application End User License Agreement unless a valid custom EULA is supplied through the App Store. These Terms govern Lilium's hosted service and do not override applicable store usage rules or mandatory rights. The Operator is responsible for Lilium and its support. Third-party availability can affect the service but does not remove the Operator's responsibilities under applicable law. Third-party software and model components retain their applicable licenses and notices.

We will provide appropriate notice of material changes and identify their effective date. Changes do not retroactively remove accrued claims or authorize incompatible processing of existing personal information. Where fresh agreement or consent is required, we must obtain it. We may transfer operation of Lilium to a future entity or successor, subject to applicable notice, consent and consumer/privacy requirements. A transfer does not retrospectively erase the Operator's existing obligations. You may not transfer an account in a way that bypasses access controls or others' rights. These Terms, the applicable plan terms and the Privacy Policy describe the service relationship. If a provision is unenforceable, the remaining provisions continue where legally possible. Failure to enforce a provision is not a permanent waiver. No partnership, agency or employment relationship is created. Provisions that by their nature need to survive termination continue, but a content license does not survive beyond its limited purposes and deletion exceptions.

Lilium is operated by the individual developer operating Lilium. Account, billing, copyright and legal correspondence: support@liliumapp.com. Child-safety reports: safety@liliumapp.com.