Support
We're here to help with account issues, billing, invites, and anything else about your family's memories.
Contact us
Email support@liliumapp.com. We typically reply within 1–2 business days.
Safety & child protection
To report a child-safety or trust concern, email safety@liliumapp.com. Include a location or link and a description; do not attach suspected illegal imagery. For immediate danger, contact emergency services.
Product feedback
Ideas and bug reports: feedback@liliumapp.com.
Account & subscriptions
- Delete your account in the Lilium app under Settings, or use our account deletion page.
- Manage or cancel an iOS subscription in your Apple ID → Subscriptions. Deleting Lilium does not cancel App Store billing.
- Manage or cancel an Android subscription in Google Play → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel store billing.